IT Help Desk Support Associate

(Remote position,
must be based in Medellín or nearby
)

About the Company

This position is managed by
BMM Global Consulting
on behalf of
Infusion Solutions
(by SCM holding) — a U.S.-based healthcare holding group focused on senior care home living, clinics, and pharmacies. You'll be part of a remote-first team supporting SCM's operational and marketing efforts as it expands its presence and impact across the North American healthcare landscape.

About the Role

We are seeking a
detail-oriented, service-minded
junior associate
to serve as the first point of contact for IT support requests. This role focuses on desktop support, user account management, VoIP troubleshooting, and device inventory tracking.

You will work closely with the IT Department Lead to resolve technical issues, support onboarding and offboarding processes, and maintain accurate documentation and asset records.

This is a
hands-on operational ...