IT Help Desk Support Associate

(Remote position, must be based in Medellín or nearby)
About the Company
This position is managed by BMM Global Consulting on behalf of Infusion Solutions (by SCM holding) — a U.S.-based healthcare holding group focused on senior care home living, clinics, and pharmacies. You'll be part of a remote-first team supporting SCM's operational and marketing efforts as it expands its presence and impact across the North American healthcare landscape.
About the Role
We are seeking a detail-oriented, service-minded junior associate to serve as the first point of contact for IT support requests. This role focuses on desktop support, user account management, VoIP troubleshooting, and device inventory tracking.
You will work closely with the IT Department Lead to resolve technical issues, support onboarding and offboarding processes, and maintain accurate documentation and asset records.
This is a hands-on operational role, ideal for someone who enjoys helping users, solving prob...