IT Help Desk Support Associate

Description

Position Title: IT Help Desk Support Associate

Department: Information Technology
Reports To: IT Manager/Director
FLSA Status: Non-Exempt
Employment Type: Full-Time

Position Summary

The IT Help Desk Support Associate provides first-line technical support to staff members across the organization, ensuring smooth operation of technology systems and equipment. This entry-level position focuses on hardware setup and maintenance, troubleshooting computer and copier issues, and providing software support for Microsoft Office 365 and Adobe applications. The ideal candidate will combine technical aptitude with strong customer service skills to deliver responsive, professional support to our nonprofit team.

Essential Duties and Responsibilities

Technical Support

• Respond to help desk tickets and support requests via phone, email, and in-person
• Troubleshoot and resolve hardware issues including d...