Job Description
We are seeking an IT Help Desk Technical Writer to create clear, practical documentation that supports employee onboarding, device setup, and day‑to‑day IT support operations. This role is deeply embedded in IT help desk and hardware processes and is not a general technical writing position.
As new tools, devices, and access models are introduced, you will bridge the gap between IT teams implementing the technology and the employees using it. Your documentation will enable a strong self‑service experience for end users while providing Service Desk agents with reliable reference materials to support and troubleshoot issues efficiently.
This role requires someone who can independently take a new or undocumented process, experience it end‑to‑end, identify gaps, and create documentation that reduces support tickets and improves the employee experience.
Pay Range: $50–$70 per hour
+ Create end‑to‑end technical documentation from scratch for IT Help Desk...
As new tools, devices, and access models are introduced, you will bridge the gap between IT teams implementing the technology and the employees using it. Your documentation will enable a strong self‑service experience for end users while providing Service Desk agents with reliable reference materials to support and troubleshoot issues efficiently.
This role requires someone who can independently take a new or undocumented process, experience it end‑to‑end, identify gaps, and create documentation that reduces support tickets and improves the employee experience.
Pay Range: $50–$70 per hour
+ Create end‑to‑end technical documentation from scratch for IT Help Desk...
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