IT Help Desk Technician

Job brief:

We are looking for enthusiastic Rapid Response (Helpdesk) Team Members to provide technical assistance to our clients on Information Technology and IT Security-related inquiries. You will answer queries on technical issues and assist clients in resolving them.

An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to assist business clients who are not familiar with IT-related subjects.

Responsibilities:

• Serve as a technician for customers seeking technical assistance over the phone or email


• Perform remote troubleshooting through diagnostic techniques, tools, and pertinent questions, and remote access to computer ...