IT Help Desk / Tier 1 Support technician

Location: Columbia, SC (Onsite)
Schedule: Monday-Friday, 40 hours/week

Position Overview

The IT Help Desk / Tier 1 Support Technician provides first-level technical support. This role is primarily onsite at the Columbia, SC repack warehouse, with remote support for Smyrna and occasional travel to Florence for plant support.

Key Responsibilities

• Provide Tier 1 technical support for end users in a manufacturing and warehouse setting

• Troubleshoot hardware, software, printers, and basic application issues

• Perform basic network connectivity troubleshooting, including switches and cabling

• Assist with and maintain physical network cabling within the warehouse and plant areas

• Support workstations, scanners, and peripherals used in manufacturing and logistics operations

• Document issues and resolutions in the ti...