IT Help Officer

Overview

Salary Rate: Casual HEW 4 ($50.35 per hour 11% superannuation)

Employment Type: Casual

Location: Geelong Waterfront Campus

About the role

The primary purpose of the Casual IT Help Officer is to contribute to first point of contact and first point resolution targets by applying best-practice processes including the ITIL (Information Technology Infrastructure Library) framework. The role also requires a high level of Information and Communication Technology (ICT) technical and behavioural skills.

To be successful you’ll have

You will enjoy assisting others and love all things tech! Ideally you will bring to the team the below capabilities and personal attributes:

• Demonstrated high-level technical knowledge and the ability to use problem-solving skills in the resolution of customer interactions
• Excellent written and verbal communication and interpersonal skills
• Demon...