IT Helpdesk Analyst

IT Helpdesk AnalystJob Locations US-NJ-ParamusID2026-1942CategoryInformation TechnologyTypeRegular Full-TimeOverviewThe Onsite IT Helpdesk Analyst is responsible for providing comprehensive technical support to end-users within the organization. This role involves troubleshooting and problem-solving hardware and software issues, managing helpdesk tickets, and ensuring effective IT operations. The analyst will prepare devices, oversee incident management, and facilitate the onboarding and offboarding processes for employees, the Field Sales team, and contractors. Additionally, the analyst will provide weekly reporting on helpdesk activities and collaborate with IT vendors to enhance service delivery. The position requires onsite presence primarily at both the Paramus, NJ office, with onsite support at the King of Prussia, PA office once a week. The analyst may also need to travel to national commercial team events a few times a year.Responsibilities - - Manage and maintain IT a...