IT Helpdesk Executive

Networking Skill Set Basic networking support for LAN/WAN on Desktop, Laptop, and Wi-Fi end-user devices Troubleshooting network-related issues Installation and configuration of new Wi-Fi devices as per Cipla standards Configuration and sharing of network printers, with user confirmation Preventive maintenance of networking devices (Switches, Hubs, Routers) Network device asset labelling and cable tagging Desktop & Hardware Support Operating system and basic application installation Installation and configuration of security tools and applications Hardware troubleshooting for Desktop/Laptop components (HDD, RAM, Keyboard, Mouse) Preventive maintenance of Workstations, Desktops, and Laptops Resolution of Windows NT login issues Shifting and relocation of Desktops, Laptops, Printers, Networking, and Wi-Fi devices Printer installation and configuration support Antivirus and security application engine updates Troubleshooting MS Office issues (Word, Excel, PowerPoint) Asset labelling for Desktops, Laptops, and Printers Other IT Support Activities Arrangement and support for TV screen access Projector installation, setup, and regular health checks OT system arrangement and support IT asset inventory management MS Teams and Outlook troubleshooting Support for Infrastructure-related applications Requirements Other IT Support Activities Arrangement and support for TV screen access Projector installation, setup, and regular health checks OT system arrangement and support IT asset inventory management MS Teams and Outlook troubleshooting Support for Infrastructure-related applications

1-3 years
Skill Requirements Kubernetes Fundamentals: - Understanding of Kubernetes architecture (Control Plane & Worker Nodes) - Core objects: Pod, Deployment, Service, ConfigMap, Secret, PVC, PV kubectl Commands: - get, describe, logs, exec, apply, delete, scale, rollout Linux & Containers: - Basic Linux troubleshooting commands - Understanding of container concepts and Docker basics