IT Helpdesk

The IT Helpdesk serves as the first point of contact for all IT-related issues at Hospital Sultan Ismail. This role is responsible for receiving, logging, and resolving basic system, application, and technical issues, ensuring hospital users receive timely and effective support in a 24/7 critical environment.

Key Responsibilities

• First‑Level Support (L1)
  Receive and respond to IT issues via phone, email, or walk‑in; log, track, and update tickets in the helpdesk system; resolve basic issues related to system access, passwords, printers, devices, and applications; and escalated unresolved issues to Technical Support or Application Support teams.
• User Assistance & Communication
  Assist doctors, nurses, and hospital staff with system usage; provide clear updates to users on issue status and resolution; guide users on standard procedures and common problems; prioritize tickets based on severity and impact to hospital operations...