Job Description
Job Summary
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an IT Helpdesk Jr located in Guadalajara, North Campus.
Reporting to the Senior Information, Technology Manager the IT Helpdesk Jr role involvesResponsible for providing technical assistance through phone or chat tools demonstrating strong technical skills and considering customer satisfaction as a top priority. As a Global Helpdesk engineer, will attend to new business needs, sustaining the most updated information technology, capable of innovating finding the best IT solutions, and granting a total customer experience through the fastest resolution at the first contact.
What a typical day looks like:
- Technical issues resolution through proper troubleshooting guidance.
- Soft skills, being capable of guiding a user through efficient support at his level accompanied by courtesy phrases, being empathic, and demonstrating an extraordinary attitude to...
To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an IT Helpdesk Jr located in Guadalajara, North Campus.
Reporting to the Senior Information, Technology Manager the IT Helpdesk Jr role involvesResponsible for providing technical assistance through phone or chat tools demonstrating strong technical skills and considering customer satisfaction as a top priority. As a Global Helpdesk engineer, will attend to new business needs, sustaining the most updated information technology, capable of innovating finding the best IT solutions, and granting a total customer experience through the fastest resolution at the first contact.
What a typical day looks like:
- Technical issues resolution through proper troubleshooting guidance.
- Soft skills, being capable of guiding a user through efficient support at his level accompanied by courtesy phrases, being empathic, and demonstrating an extraordinary attitude to...
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