Job Description

IT Helpdesk Technician

Job Summary

Provide first-line IT support to end-users, troubleshoot hardware/software issues, support VoIP phone systems, and assist with basic network cabling and infrastructure.

Key Responsibilities

  • Provide technical support via phone, email, and ticketing system
  • Troubleshoot desktops, laptops, printers, and common software issues
  • Install and configure hardware, software, and user accounts
  • Support VoIP phone systems and telecommunication issues
  • Assist with network cabling, connectivity, and physical IT setup
  • Manage tickets, documentation, and IT asset inventory
  • Provide remote support and escalate complex issues when required

Requirements

  • 1–2 years of IT Helpdesk or technical support experience
  • Knowledge of Windows/macOS, Microsoft Office, and basic networking
  • Experience with Active Directory,...

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