IT Helpdesk/ Service Desk Coordinator

Description

We are seeking an experienced IT Helpdesk/Service Desk Coordinator to join our team in India. The ideal candidate will have a strong technical background and a passion for providing exceptional customer service. You will be the first point of contact for end-users needing assistance with their IT-related issues.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Document and track support requests using the ticketing system.
• Assist in the setup and configuration of IT equipment for new employees.
• Maintain inventory of IT assets and ensure proper documentation of support activities.
• Collaborate with other IT teams to escalate complex issues when necessary.
• Provide training and guidance to users on various software applications and IT policies.