Job Description



Helpdesk Specialist provides fast and useful technical assistance on computer systems as well as answering queries on basic technical issues and offer advice to solve them.



An excellent Helpdesk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.



Responsibilities





+ Serve as the first point of contact for end users seeking technical assistance over the phone, ticketing system, and emails.



+ Perform remote troubleshooting through diagnostic techniques and pertinent questions



+ Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.


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