Job Description

Technical Support Responsibilities

  • Provide first‑line support for IT incidents and requests via phone, email, and in‑person, troubleshooting hardware and software issues.
  • Diagnose and resolve technical hardware and software issues, escalating to senior IT staff when necessary.
  • Assist users with system access, software installation, and configuration of hardware and software applications.
  • Maintain accurate records of support requests, issues, and resolutions in the ticketing system; document troubleshooting steps for future reference.
  • Assist in the setup, configuration, and maintenance of computers, printers, and other peripheral devices.

Benefits

  • NBI
  • MEDICAL
  • GOVERNMENT BENEFITS

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