IT Helpdesk Support

We are seeking a skilled and service-oriented IT Helpdesk Support professional to join our growing team in Dubai. This role is crucial in ensuring seamless IT operations and providing frontline technical support across the organization. You’ll be the go-to person for diagnosing and resolving hardware, software, and network issues, ensuring a high level of user satisfaction and business continuity.

Key Responsibilities of IT Helpdesk Support

Provide first-line technical support to end-users for hardware, software, and networking issues.
Respond to support requests via phone, email, or ticketing system in a timely and professional manner.
Troubleshoot and resolve issues related to operating systems, applications, printers, and peripherals.
Install, configure, and maintain IT equipment and software updates.
Escalate unresolved issues to higher-level IT staff or external vendors when necessary.
Maintain accurate records of issues and solutions using helpde...