IT Helpdesk Support I

Description

• Provide technical assistance and support to end-users, ensuring timely and effective resolution of related issues.


• Respond to emails and phone calls in a professional and customer-friendly manner.


• Diagnose and troubleshoot hardware, software, network, and applications.


• Perform remote and on-site troubleshooting through diagnostic techniques and pertinent questions. Install, configure, and maintain computer systems, software, peripherals, and network devices.


• Collaborate with team members to resolve complex technical issues and escalate when necessary.


• Assist with the setup and maintenance of user accounts, permissions, and security settings.


• Document and maintain records of user inquiries, issues, and resolutions in the helpdesk ticketing system.


• Provide guidance and training to end-users on software applications and systems usage.
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