Job Description

A Managed IT Services company in Beaverton, OR is hiring a Helpdesk Technician Tier 2 to join the team for a great long term opportunity!

Job Duties:

  • Diagnose and triage computer, software, and network issues to determine priority and resolution path.
  • Install, configure, upgrade, and support PC hardware, software, operating systems, and printers.
  • Provide technical support to end users via phone, web, and remote support tools.
  • Set up new user accounts, email accounts, and mobile/desktop email configurations.
  • Assist users with password resets and access-related issues.
  • Troubleshoot and resolve hardware, software, and connectivity problems; escalate issues to higher-tier support as needed.
  • Document troubleshooting steps, resolutions, and customer network configurations.
  • Support onsite technical needs and coordinate escalation activities.

    • Qualifications:

  • 2-4 years of helpdesk experien...

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