Job Description

Job Description

IT Helpdesk Technician required for a college / university based in Bishop Burton. The successful candidate will be the first point of contact for staff and students to report ICT issues and faults. They will be responsible for installing and maintaining computer equipment as well as resolving technical problems across the college. 

Position Overview

  • To utilise the IT Helpdesk function, logging calls and responding within the SLA

  • Provide campus-wide support for staff, students, conferencing events and external clients

  • Assist in the collection of information and population of a college and licensing registers

  • Test and deploy new software / troubleshoot hardware and software when required

  • Provide support for college systems & infrastructure (troubleshooting, telephony, CCTV, Wi-Fi, etc)

  • To build and replace hardware throughout the organisation & install and configure hardware...

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