IT Helpdesk Tier 2

IT Help Desk Tier 2 This is a Remote role. Scope: Service Desk Analyst, Responsible for support of all IHA standard end-user hardware and software as well as printers, phone system, and other IT-related technology resources. Responsible for configuration and installation of new IT assets IT Help Desk Tier Tier 2 Qualifications Bachelors degree in Information Technology, Computer Science or related field required. Microsoft and ITIL certifications, preferred. Four years of experience may be considered in lieu of education. At least three years of experience as a Help Desk Technician, End User Support Administrator, or similar role with Level II experience preferred. At least two years of experience supporting Microsoft Suite of technologies including Windows 10/11 and Microsoft 365 preferred. Experience with onboarding and providing basic IT training to newly hired staff and off-boarding exiting staff, required. Experience with imaging and provisioning new devices, including MDT, CloneZ...