Job Description
Providing high level, quality and timely support to retail, head office and warehouse personnel in line with KPIs and SLAs.
Act as the first point of contact for retail support, including EPOS, Back Office, Tablets and associated infrastructure.
Build strong relationships with end users and members of the IT team.
Provide a spontaneous and quick resolution to incidents or service requests within internal SLAs.
Maintain the help desk including incidents, faults, service levels and response, trends, resolutions.
Escalate incidents to the IT Service Desk Manager and other IT team members where appropriate.
Supporting the team, scheduling, provisioning and undertaking new EPOS/Back Office installations.
To supply, commission, upgrade and configure Hardware & Software as directed by the IT Service Desk Manager.
Document and maintain settings and configu...
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