IT Incident Manager

JOB PURPOSE

MSC Cruises, the 3rd largest cruise operator globally, is seeking a highly skilled and experienced IT Incident Manager to join our dynamic and international team in Naples. As an IT Incident Manager , your primary responsibility is to ensure the effective and efficient management of IT incidents within the organization. You will play a crucial role in minimizing the impact of incidents on business operations, maintaining service levels, and facilitating timely resolution. The job purpose encompasses leading incident response efforts, coordinating with cross-functional teams, and implementing preventive measures to enhance overall IT resilience.

KEY ACCOUNTABILITIES

•Lead and coordinate the response to IT incidents, ensuring swift and effective resolution.

•Act as the focal point for all communication related to incidents, both internally and externally, keeping all the stakehol...