IT Incident Manager (Remote)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a IT Incident Manager - REMOTE. This role is crucial for ensuring that all incoming IT support requests are managed effectively from start to finish. As an incident manager, you will evaluate and prioritize incidents based on their severity and impact, ensuring that requests are assigned to the appropriate teams and resolved within agreed service levels. You will collaborate with various IT functions to drive improvements and maintain a high standard of service. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to communicate effectively across technical and non-technical stakeholders.

Accountabilities

• Monitor and triage all incoming support requests logged in various IT tracking systems.
• Validate request completeness and ensure all required details are captured.
• Assess each incident for severit...