Job Description
The Associate Helpdesk Analyst reports to the Regional IT Manager – East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner ensures maximum access to and implementation of technology services and resources.
Primary Accountabilities:
* Provide technical assistance and support related to computer systems, software, and hardware
* Administer primary the Microsoft stack including Windows
* Maintain documentation of technical maintenance procedures
* Maintain daily performance of computer systems
* Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phones
* Determine users’ technical needs and provide them with appropriate solutions
* Assist in the support of V...
Primary Accountabilities:
* Provide technical assistance and support related to computer systems, software, and hardware
* Administer primary the Microsoft stack including Windows
* Maintain documentation of technical maintenance procedures
* Maintain daily performance of computer systems
* Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phones
* Determine users’ technical needs and provide them with appropriate solutions
* Assist in the support of V...
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