IT Infrastructure Engineer

IT Infrastructure Engineer

Exp: 7 yrs

Work Location: Kochi, Kerala

Primary Technology: Wireless, Firewall, Cloud

Job Description:

Design, Operations, building, implementing and supporting reliable and secure connectivity solutions for Employees and Customers, and build automation to prevent problem recurrence. You will be responsible for network and security Incident/change/capacity management to support G10X Corporate IT Infrastructure and Customers. Responsibilities and Requirements • 6-10 years' experience supporting network and network security technologies, Deployment of LANs, WANs, SDWAN, VPN and Wireless networks in Corporate and Enterprise environment. • Hands on experience on Firewall, Router, L2/L3 switches, Wireless, load balancers, proxies, DLP, Site to site and employee VPN, Secure access service edge (SASE) and zero trust network access (ZTNA), EDR/XDR. Products specially Palo Alto Firewalls, Cisco Meraki Wireless, Cisco Nexus and Catalyst switches, Palo Alto Prisma, Zscaler. • In Depth knowledge of cloud technology (Azure/AWS/GCP) and DevOps. Prior experience to work On-Prem IT Infrastructure and in Data Center Environment. • Work with Different functions, Employee experience, Network Operations and Engineering, Project and Business group, Real Estate team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioural characteristics of production services. • Work with Hardware and Software vendors, service providers, Experience on RFI/RFP/SOW. • Excellent documentation skills to create runbook and process documents, Ability to create accurate network diagrams. Implementation of ITIL and ITSM. • Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. • Identify opportunities to automate responses to common operational problems and requests. Experience with IT/network automation tools, AI, Ansible, python, zero touch provisioning. • Ensure compliance, configuration and data quality levels are maintained • Work with Agile team to deliver network and security solutions, Participate transition solutions successfully into customer environment. • Strong oral and written technical and interpersonal communication skills including sensitivity to user community and the importance of maintaining a positive vendor relationship. • A self-starter able to work independently but comfortable working in a team environment including 24x7 model. • The candidate should be willing to perform on-call duties after hours and on weekends, on rotation, as per the team’s schedule, as well as occasional overtime activities during scheduled maintenance windows. • Full time Bachelors or advanced degree in IT, Computer Science or equivalent. Preferred Skills (optional) • CCNP/ CCIE or equivalent • Network / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc. • Technical understanding and practical application of security support • Technical understanding and practical application of DevOps • Continuous Integration / Continuous Delivery & Deployment Tools • Network as Code strategy, Familiarity of IaaS/PaaS/SaaS infrastructure/environments, • Integration technologies (APIs).