IT Infrastructure Operations Professional

Job Title: Infrastructure Support Specialist

This role is responsible for delivering first-line support to IT infrastructure systems, ensuring high availability and performance of enterprise environments. The successful candidate will be part of a team that follows industry-leading practices in incident management.

Key Responsibilities:

• Provide technical assistance to employees on various aspects of the IT infrastructure including servers, networks and storage systems.
• Monitor system health proactively and respond promptly to alerts and incidents.
• Leverage ticketing tools effectively to track, update and resolve issues efficiently.