Job Description
Job Description
POSITION TITLE: ITISC FET Europe Helpdesk Engineer
REPORTING TO: ITISC FET Europe Service Desk Manager / India Team Leader
Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our Service Desk team in India , where you’ll be the first point of contact for IT support across Europe — and where your ambition can lead you to a leadership role.
OBJECTIVE:
As a Service Desk Engineer, you’ll support over 16.2 k+ users across 17 different IT user zones in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.
What You’ll Do
Provide 1st line IT support for end users across Europe. Troubleshoot and resolve issues related to:Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)Windows 10/11Identity & Access ManagementPrinting and patching (desktop/server)Application triage and routing Register, classify, and follow up on tickets using internal processes. Escalate complex issues to 2nd line support when needed. Contribute to documentation, knowledge base articles, and service catalog improvements. Identify and document workarounds and recurring issues. What You Bring
Experience in a Service Desk or IT support role. Strong troubleshooting skills, especially with Windows and M365. Excellent communication skills in English A proactive, “can-do” attitude and the ability to thrive in a fast-paced environment. Nice to Have
Experience with Windows Server, Active Directory, or networking. Familiarity with BMC Helix ticketing system ITIL Foundation certification. Knowledge of Azure, SCCM, or Intune. Why Join Us?
Work in a vibrant, multicultural team in India Be part of a company that values growth, learning, and internal mobility. Gain exposure to a modern IT environment supporting critical business operations. Clear path to leadership for ambitious professionals. Personal Skills:
Team Player Smart worker Quick learner Willingness to work in 24x7 shifts. Qualification: Bachelor's degree or comparable education
Experience – 3 to 6 years into Service Desk
PREFERED CANDIDATES:
The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality. Good communication and interpersonal skills to interact with team in Europe BE Computer Science/MCA or any other Bachelor’s degree with the right experience Will be an added advantage if worked on Laboratory related applications Qualifications
Additional Information
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