Job Description

Key ResponsibilitiesKey Responsibilities

As an
IT & Information Security (IS) Specialist
managing critical infrastructure in a scale-up, you will play a pivotal role in ensuring the resilience, security, and performance of our digital and operational systems.

IT Operations & MSP Management

  • Work closely with managed service provider, ensuring tickets, issues, and projects are progressed effectively
  • Serve as the escalation point for complex or recurring IT issues
  • Maintain oversight of service performance, contracts, and SLAs, ensuring value for money
  • Maintain asset register, recommend and manage procurement, and establish replacement schedules

User Support, Onboarding & Access

  • IT onboarding for new joiners, including access approvals, equipment coordination, and system readiness
  • Act as secondary support for helpdesk queries where escalation or business context is required
  • Ensure a sm...

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