Job Description
Key Responsibilities
Key Responsibilities
As an IT & Information Security (IS) Specialist managing critical infrastructure in a scale-up, you will play a pivotal role in ensuring the resilience, security, and performance of our digital and operational systems.
IT Operations & MSP Management
- Work closely with managed service provider, ensuring tickets, issues, and projects are progressed effectively
- Serve as the escalation point for complex or recurring IT issues
- Maintain oversight of service performance, contracts, and SLAs, ensuring value for money
- Maintain asset register, recommend and manage procurement, and establish replacement schedules
User Support, Onboarding & Access
- IT onboarding for new joiners, including access approvals, equipment coordination, and system readiness
- Act as secondary support for helpdesk queries where escalation or business context is required
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