Job Description
Key Responsibilities Provide
Level 1 IT support
via phone, email, chat, or ticketing system Log, track, and resolve incidents and service requests using ITSM tools Troubleshoot
Windows OS
, hardware, software, and peripheral issues Perform
password resets, account unlocks, and basic Active Directory tasks Support
Microsoft Office / O365 / Outlook / Teams
issues Assist users with
VPN, network, and connectivity
problems Provide
remote and onsite support
when required Escalate unresolved issues to
L2/L3 teams
with proper documentation Follow
ITIL processes
, security policies, and standard operating procedures Maintain asset and inventory records Ensure customer satisfaction and
SLA compliance Its a dispatch on demand role.
Level 1 IT support
via phone, email, chat, or ticketing system Log, track, and resolve incidents and service requests using ITSM tools Troubleshoot
Windows OS
, hardware, software, and peripheral issues Perform
password resets, account unlocks, and basic Active Directory tasks Support
Microsoft Office / O365 / Outlook / Teams
issues Assist users with
VPN, network, and connectivity
problems Provide
remote and onsite support
when required Escalate unresolved issues to
L2/L3 teams
with proper documentation Follow
ITIL processes
, security policies, and standard operating procedures Maintain asset and inventory records Ensure customer satisfaction and
SLA compliance Its a dispatch on demand role.
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