IT L2 Support Engineer

You will be supporting the local and remote IT infrastructure, mainly in a Windows environment , by handling installations, maintenance, troubleshooting, and system upgrades. Youll also work on small projects and provide Tier 2/3 support using ITSM and Agile practices.

Responsibilities

• Maintain and support Windows servers , VMware , Office 365 , and Azure Cloud
• Troubleshoot system issues and work with vendors for hardware fixes
• Deploy and support both in-house and third-party application
• Monitor performance, create reports, and ensure infrastructure security
• Participate in system upgrades and infrastructure planning
• Collaborate with internal teams and document technical procedures
• Provide support on-site and remotely, ensuring SLAs are met

Requirements

• 4-5 years of IT experience with Windows Server 2019+ , VMware ESXi , <...