IT LIMS Support Technician

Within the Corporate IT organization, you will join the IT Service Management team for LIMS (Laboratory Information Management Systems: Labvantage technology) providing technical support expertise:

• Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems.
• Provide 2nd & 3rd level application support for the application.

• Advanced Troubleshooting & Incident Management
  • Investigate and resolve escalated issues.
  • Perform root cause analysis and implement corrective actions.
  • Debug Java code and analyze application logs to identify problems.

• Application Monitoring & Optimization
  • Monitor application health using tools such as Grafana
  • Configure alerts and dashboards to proactively detect and address ano...