Job Description
We are seeking an experienced IT Manager to join our Managed Service Provider (MSP) team supporting small to mid-sized businesses. This role oversees daily service operations, ensures high-quality project delivery, and serves as the key escalation point for technical and service-related issues. The IT Manager will manage one direct report responsible for project completion and field support, while also being hands-on in customer onboarding, on-site service, and internal IT management.
Key Responsibilities
Team & Project Management
- Manage and mentor one team member responsible for projects and field support.
- Ensure all client projects are completed accurately, on time, and within scope.
- Provide guidance and support for complex technical or service escalations.
Customer Onboarding & Service Management
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