IT Manager

Mission

As an IT Manager you are performing as expected if:

• On-site IT services run smoothly with minimal disruption to business operations.
• End-user support SLAs are consistently met, with high employee satisfaction.
• Local networks, endpoints, and IT systems are stable, secure, and well-documented.
• Cybersecurity measures are correctly applied and enforced at site level.
• IT Engineers are engaged, well-organized, and continuously improving.
• Vendors and service providers deliver according to contracts, SLAs, and cost expectations.
• Keep a solid relationship and trust with the local leadership team in your country. You are their direct IT contact point.

What you will do here?

• Lead and manage the on-site Helpdesk team, ensuring clear ownership, prioritization, and high service quality.
• Oversee day-to-day IT operations: end-user support, devices, networks, printers, meeting r...