IT Manager

Manage the internal IT Support team and evaluate skills and performances, ensure end user service is timely and accurate on a daily basis, support technician, set specific end user service standards, contribute to improving IT support by actively monitoring and responding to end users’ queries, establish best practices through the entire technical support process, identify areas of improvement, evaluate daily, weekly and monthly team’s productivity, provide feedback to the appropriate internal teams like security, to improve cross problems solutions.

Duties & Responsibilities

• Lead and manage the internal IT Support team, evaluate individual and team performance, and ensure timely, high-quality service to end users.
• Set clear service standards, monitor user queries, and ensure prompt resolution of issues.
• Identify areas for improvement and evaluate daily, weekly, and monthly productivity.
• Provide regular feedback to relevant internal...