IT Manager

Job Summary:  The Service Delivery Lead is entirely customer-facing.

Overseeing a range of functions to facilitate the delivery of superior services to the end-users to make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner.

Identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.

The role requires both administrative and technical hats and is passionate about delivering end-to-end customer-driven solutions.  Job Responsibilities:  Monitoring and managing end user support, site services, and VIP support functions to ensure optimal service   Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary  Taking ownership of critical incidents, coordinating with resolution parties, and estab...