Job Description
**Descripción y detalle de las actividades**
- In the support of harmonizing and standardizing EssilorLuxottica support organization for the Nearshore labs and reporting to the Global NS support Manager, the NS Support Manager - Site manager will be responsible for managing and overseeing all the support activities of the NS lab.He/She will be responsible to build one IT support organization that will manage all the support activities for the site (Tijuana or Chihuahua). He/She will have to interact closely with the Operations/GM, the different IT COE, IT project teams, Rx IT & NS CI.He/She will actively participate in: Creating the NS IT Support organization in order to drive an effective Lab Support group with the direction of the COE. Improving customer experience. Building strong working relationships across the organization. Creating operational efficiencies. Implement standard support KPIs, Develop standard processes & procedures.PRIMARY RESPONSIBILITIES: Build a global suppor...
- In the support of harmonizing and standardizing EssilorLuxottica support organization for the Nearshore labs and reporting to the Global NS support Manager, the NS Support Manager - Site manager will be responsible for managing and overseeing all the support activities of the NS lab.He/She will be responsible to build one IT support organization that will manage all the support activities for the site (Tijuana or Chihuahua). He/She will have to interact closely with the Operations/GM, the different IT COE, IT project teams, Rx IT & NS CI.He/She will actively participate in: Creating the NS IT Support organization in order to drive an effective Lab Support group with the direction of the COE. Improving customer experience. Building strong working relationships across the organization. Creating operational efficiencies. Implement standard support KPIs, Develop standard processes & procedures.PRIMARY RESPONSIBILITIES: Build a global suppor...
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