IT Manager- Zoho Ecosystem

 Job Description – IT Manager (Zoho Ecosystem & Software Development Focus)    Position: IT Manager Department: IT & Systems Location: Nariman Point Reports To: Director / HOD   Role Overview    We are looking for an IT Manager with a primary focus on Software Development and the Zoho Ecosystem (80% KRA), while also ensuring IT infrastructure, assets, and networking operations (20% KRA) are efficiently managed. The role requires a strong technical background in Zoho applications, custom development, and automation, coupled with the ability to maintain a secure and reliable IT environment.   Key Responsibilities    A. Software Development & Zoho Ecosystem (80% KRA)   * Oversee end-to-end software/application development projects using Zoho Creator and other development tools. * Customize, automate, and integrate Zoho CRM, Zoho Books, Zoho Flow, and other Zoho apps with business processes. * Define and implement SDLC best practices, ensuring structured design, development, and deployment. * Manage a team of developers or external vendors to deliver scalable and secure solutions. * Ensure proper code documentation, version control, and repository management (e.g., Git). * Perform testing, debugging, and quality assurance before deployment. * Collaborate with business teams to gather requirements, design workflows, and implement process automation. * Maintain and enhance API integrations between Zoho apps and third-party platforms. * Ensure data security, compliance, and role-based access across Zoho systems. * Continuously explore and implement new Zoho features to improve operational efficiency. * Conduct end-user training and adoption programs for new Zoho solutions. * Monitor and optimize application performance, scalability, and user experience.   B. IT Infrastructure, Assets & Networking (20% KRA)   * Manage company IT assets (laptops, desktops, servers, mobiles, peripherals, etc.). * Maintain and regularly update the IT asset inventory. * Oversee secure company networks (LAN, WAN, Wi-Fi, VPN) and monitor bandwidth usage. * Ensure data backup, disaster recovery, and business continuity are in place. * Implement and enforce cybersecurity protocols (firewalls, antivirus, access control). * Manage IT vendors, warranties, and licensing renewals. * Provide IT helpdesk and user support for hardware/software issues. * Document IT infrastructure, processes, and SOPs for future reference.    Key Skills & Competencies    * Strong expertise in Zoho applications (Creator, CRM, Books, Flow, etc.). * Proven track record in software/application development and automation. * Knowledge of Deluge scripting, API integration, and custom functions. * Experience in managing SDLC and software teams.Solid understanding of IT infrastructure, networking, and cybersecurity basics.Strong problem-solving, leadership, and cross-functional collaboration skills.   Qualifications    * Bachelor’s/Master’s in Computer Science, IT, or related field. * 5–8 years of IT experience with at least 3+ years in Zoho development & administration. * Hands-on experience in custom app development, workflow automation, and integrations. * Certifications: Zoho Creator Certified Developer (preferred)