IT Manager- Zoho Ecosystem

Job Description – IT Manager (Zoho Ecosystem & Software Development Focus)
 
Position: IT Manager
Department: IT & Systems
Location: Nariman Point
Reports To: Director / HOD
 
Role Overview
 
We are looking for an IT Manager with a primary focus on Software Development and the Zoho Ecosystem (80% KRA), while also ensuring IT infrastructure, assets, and networking operations (20% KRA) are efficiently managed. The role requires a strong technical background in Zoho applications, custom development, and automation, coupled with the ability to maintain a secure and reliable IT environment.
 
Key Responsibilities
 
A. Software Development & Zoho Ecosystem (80% KRA)
 
* Oversee end-to-end software/application development projects using Zoho Creator and other development tools.
* Customize, automate, and integrate Zoho CRM, Zoho Books, Zoho Flow, and other Zoho apps with business processes.
* Define and implement SDLC best practices, ensuring structured design, development, and deployment.
* Manage a team of developers or external vendors to deliver scalable and secure solutions.
* Ensure proper code documentation, version control, and repository management (e.g., Git).
* Perform testing, debugging, and quality assurance before deployment.
* Collaborate with business teams to gather requirements, design workflows, and implement process automation.
* Maintain and enhance API integrations between Zoho apps and third-party platforms.
* Ensure data security, compliance, and role-based access across Zoho systems.
* Continuously explore and implement new Zoho features to improve operational efficiency.
* Conduct end-user training and adoption programs for new Zoho solutions.
* Monitor and optimize application performance, scalability, and user experience.
 
B. IT Infrastructure, Assets & Networking (20% KRA)
 
* Manage company IT assets (laptops, desktops, servers, mobiles, peripherals, etc.).
* Maintain and regularly update the IT asset inventory.
* Oversee secure company networks (LAN, WAN, Wi-Fi, VPN) and monitor bandwidth usage.
* Ensure data backup, disaster recovery, and business continuity are in place.
* Implement and enforce cybersecurity protocols (firewalls, antivirus, access control).
* Manage IT vendors, warranties, and licensing renewals.
* Provide IT helpdesk and user support for hardware/software issues.
* Document IT infrastructure, processes, and SOPs for future reference.
 
 Key Skills & Competencies
 
* Strong expertise in Zoho applications (Creator, CRM, Books, Flow, etc.).
* Proven track record in software/application development and automation.
* Knowledge of Deluge scripting, API integration, and custom functions.
* Experience in managing SDLC and software teams.Solid understanding of IT infrastructure, networking, and cybersecurity basics.Strong problem-solving, leadership, and cross-functional collaboration skills.
 
Qualifications
 
* Bachelor’s/Master’s in Computer Science, IT, or related field.
* 5–8 years of IT experience with at least 3+ years in Zoho development & administration.
* Hands-on experience in custom app development, workflow automation, and integrations.
* Certifications: Zoho Creator Certified Developer (preferred)