IT & Office Administrator

Mission of the Role: As our IT & Office Administrator, your mission is to ensure our technology and essential office administration run seamlessly every day. You'll be the person our team relies on to maintain secure, reliable systems, support employees with fast troubleshooting, and proactively improve our infrastructure and office environment through smart solutions and automation.

Key Responsibilities:

Core IT Operations

• Manage user accounts across our systems (Google Workspace, Slack, AWS, and other platforms)
• Set up and configure laptops (mostly Windows, some MacBooks) for new team members
• Troubleshoot hardware and software issues when they come up
• Maintain our legacy systems including cPanel/WHM for websites and email
• Manage DNS records (A records, MX records, CNAME, TXT records for SPF/DKIM/DMARC)
• Handle email deliverability issues and inbox placement monitoring
• Monitor website performan...