Job Description
We are seeking an experienced Field Technician to join our team in Bogota. If you're a hands-on problem solver with strong technical skills and a passion for outstanding customer service, this is an excellent opportunity to join a team that truly values its people.
In this role, you will:
Support customers by identifying service needs and providing technical solutions.
Diagnose, repair, and maintain office equipment and related technology.
Deliver customer training and ensure optimal equipment performance.
Provide high-level service and technical support via phone, online, and on-site.
Key responsabilities:
Plan and execute service appointments, addressing customer complaints and service requests.
Build and maintain customer rapport through professional communication and reliable service.
Deliver, install, configure, and test equipment to ensure acceptance and satisfaction.
Conduct preventive maintenance—cleaning, lubricating, adjusting, and ensuring equip...
In this role, you will:
Support customers by identifying service needs and providing technical solutions.
Diagnose, repair, and maintain office equipment and related technology.
Deliver customer training and ensure optimal equipment performance.
Provide high-level service and technical support via phone, online, and on-site.
Key responsabilities:
Plan and execute service appointments, addressing customer complaints and service requests.
Build and maintain customer rapport through professional communication and reliable service.
Deliver, install, configure, and test equipment to ensure acceptance and satisfaction.
Conduct preventive maintenance—cleaning, lubricating, adjusting, and ensuring equip...
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