Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.



**Responsibilities:**



• Coordinates and drives Restoration of Service for Major Incident events.



• Coordinating a large Cross Functional Team



• Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus



• Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders)



• Work closely with SMEs to quickly identify customer impact (who, how, when)



• Record and cla...

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