IT Operations Analyst II- Incident Management

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities

• Coordinates and drives Restoration of Service for Major Incident events.
• Coordinating a large Cross Functional Team
• Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus
• Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders)
• Work closely with SMEs to quickly identify customer impact (who, how, when)
• Record and classify received Incidents and undertake an immediate effort in order to restore...