IT Operations

As an IT Operations professional you will:

• Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements.
• Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines.
• Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics.
• Assist Product and Sales when needed.
• Design, conduct, and document UAT and end-to-end solution quality tests.
  

Responsibilities

• Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues.
• Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system.
• Navigate technical documentation to follow appropriate troub...