Job Description

Job Purpose:
We are looking for an experienced and strategic IT Operations & Infrastructure Manager to lead our office infrastructure and operations landscape globally. This role will oversee end-to-end IT infrastructure management, desktop support services, office operations, and vendor governance—including managing our MSP (Managed Service Provider) relationships. You will play a pivotal role in ensuring high availability, security, and scalability of IT services, while also leading infrastructure migration and transformation initiatives.
Key Responsibilities:
. Infrastructure & Operations Management
  • Oversee enterprise-level infrastructure including network, servers, cloud services, security appliances, and end-user technologies.
  • Ensure high availability and performance of critical systems across all office sites.
  • Own IT operational KPIs, SLAs, and reporting frameworks.
  • . Desktop & End-User Services
  • ...
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