Job Description

The IT Operations Manager will oversee Infrastructure, Security, Technical Delivery, and Azure Services to ensure effective IT service delivery across the Biffa Group. The role requires balancing cost, service quality, and governance to support agile business growth and operational excellence.

They will lead and mentor a technical team, driving efficiency, service maturity, and innovation in alignment with Biffa’s strategic goals. The position demands a high degree of autonomy while maintaining close alignment with the Head of Technical Services.

Your core responsibilities

  • Develop, plan, and optimise IT infrastructure with a focus on Azure, maintaining legacy systems and migrating where appropriate.
  • Strengthen incident and problem management processes with robust communication and escalation frameworks.
  • Implement talent management and career development plans aligned with group-wide initiatives.
  • Lead and develop a high-performing tec...

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