Job Description

Job Description

The Operation Manager T IoT Hub is responsible for operating and optimizing the complete service and support chain of the T IoT Hub. The role ensures OLA compliance, efficient process execution, and continuous improvement. It is key to maintaining stable service operations and ensuring high satisfaction for both internal and external T IoT Hub customers.

Main Duties and Responsibilities (Shortened Version)

Incident & Escalation Management

  • Monitor and coordinate incident resolution (Jira, TDI TTS)
  • Support escalation processes and lead the weekly Incident Board
  • Prepare incident and escalation reports

    • Change Management

  • Evaluate and approve T IoT Hub change requests
  • Lead weekly LCAB meetings
  • Communicate, document, and track changes (Jira, Wiki)

    • Access Management

  • Handle user access requests and support access reviews
  • Ensure PSA compliance<...

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