it operations manager – service delivery

Senior IT Service Management Specialist

As a seasoned Senior ITSM expert, you will be responsible for designing and refining complex service management processes. Key duties include ensuring adherence to SLA standards, conducting thorough audits, delivering training sessions on best practices in service delivery and support.

The ideal candidate should possess exceptional analytical skills with the ability to analyze data from various sources and provide actionable insights. Strong communication and interpersonal skills are also essential for collaboration with stakeholders at all levels of the organization.

• Experience working with ITIL frameworks is necessary;