Job Description

6 days ago Be among the first 25 applicants

As an IT Operations professional you will:

  • Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements
  • Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines
  • Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics
  • Assist Product and Sales when needed
  • Design, conduct, and document UAT and end-to-end solution quality tests.
Responsibilities
  • Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues
  • Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system
  • ...

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