IT Operations & Service Management Leader

HCLTech is a global technology company, home to more than 223,000 people in 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

FSO (Field Services Operations) Manager

We’re looking for a SSM based in Garcia N.L, with experience in:

• Provide 24x7x365 Tier 1 support as the single point of contact for all IT incidents and service requests.
• Responsibilities include ticket intake, categorization, resolution, escalation, and closure using Customer-approved ITSM tools. ...